POLICIES AND PROCEDURES FOR RETURNS, SHIPPING CHARGES, CREDITS, AND CLAIMS

TERMS AND CONDITIONS

RETURNS

Before purchasing CQ Press products, you should know our restrictions on returns.

The following terms and conditions apply to returns:

ALL Customers: Defective, damaged, or otherwise unsaleable books; incorrect shipments; and mistaken orders must be returned within 30 days of the invoice date. Returns will not be accepted for books that have been out of print for more than 6 months. Returns are for credit only, and credits may be used only to purchase goods and/or services from CQ Press. Credits are not exchangeable for cash and expire if not used within 12 months.
Individual, Corporate, and Library Customers: Books in undamaged and saleable condition may be returned within 30 days of the invoice date.
College Bookstores: Books in undamaged and saleable condition may be returned within 3 to 15 months of the invoice date, provided the returns do not exceed 20 percent of the gross orders on that invoice. Returns due to course cancellation must be accompanied by official documentation from the school verifying the cancellation, and must be returned within 60 days of course cancellation.
Wholesalers and Subscription Agencies: Books (other than Staff Directories) in undamaged and saleable condition may be returned within 3 to 15 months of the invoice date. Staff Directories must be returned within 90 days of the invoice date.
Restocking Fee: A 10 percent restocking fee will be imposed on all accepted returns.

You will find out-of-print notices and a list of out-of-print titles (with last return dates) at the CQ Press Web site: http://cqpress.com/docs/oop.xls. Although we make every effort to keep this list current, customers should contact the CQ Press Customer Service Department to determine the current status of any CQ Press title.

SUBSCRIPTION RETURNS/CANCELLATIONS/REFUNDS

CQ RESEARCHER, CQ ELECTRONIC LIBRARY (CQEL), PERPETUAL ARCHIVE SUBSCRIPTIONS

CQ Researcher “Full Service” and “Reports Only” Print Subscriptions: Cancellations for new or renewal print subscriptions are allowed until the date issue fulfillment commences. Once fulfillment has begun, you have 90 days to transfer to an electronic delivery option for the same product. If the electronic subscription is to have the same start and end term as the original print subscription, full credit for the print subscription will be applied to the new electronic subscription. If the start term of the new subscription is to coincide with the cancellation, the print subscription will be cancelled with an effective date equal to the cancellation date, and any prepayment credit due from the cancellation date of the print subscription will be applied to the new electronic subscription. Print subscriptions under active fulfillment can only be cancelled at the end of the subscription term, unless you provide written notification to stop fulfillment or renewal notices prior to the end of the term. However, no refunds will be issued for the remaining balance.

CQ Electronic Library (CQEL) and Perpetual Archive Electronic Subscriptions: No cancellations and/or refunds will be permitted for any new or renewal subscriptions to a downloadable data or perpetual archive product. For new or renewal read-only electronic subscriptions, once the subscription term has begun and the user has been given password access to the product, cancellations or refunds are not permitted. However, you may transfer and apply any prepaid credit due after the cancellation date to another CQR print or CQEL product within 90 days of the invoice date.

STAFF DIRECTORY PRINT, ELECTRONIC, AND DOWNLOAD SUBSCRIPTIONS

Staff Directory Print Subscriptions: The first book of a new or renewal print subscription term may be returned within 30 days from invoice date for a full credit or refund. A written request for cancellation and refund (if prepaid) must accompany the return of the book. Cancellations and returns after the 30-day period will not be accepted. If you choose to keep the first book of the subscription, but wish to cancel the remaining issues, the subscription invoices will be credited and a new invoice will be issued for the retained book at the regular single issue price, plus shipping and handling.

Staff Directory Electronic Subscriptions: No cancellations and/or refunds will be permitted for new or renewal read-only electronic subscriptions once the subscription term has begun and the user has been given password access to the product.

Staff Directory Downloads/CD-ROM Subscriptions: No cancellations and/or refunds will be permitted for new or renewal downloadable electronic subscriptions once the subscription term has begun and the user has been given password access to the product. For Staff Directories CD-ROM subscriptions - once the seal is broken on the CD-ROM package, the product is non-returnable and no cancellations and/or refunds will be permitted.

RETURNS PROCEDURES

You do not need permission to return books that meet the terms and conditions explained here. Returns that do not comply with these terms and conditions will be reshipped, and additional shipping and handling expenses will be charged. Credit for accepted returns will be reduced by the amount of such charges. Customers requesting collect shipping agree that noncomplying returns will be shipped back on the same terms that apply to other shipments.

A copy of the original invoice or the invoice reference number must accompany EVERY return. We will not accept returns without this documentation.

Please take care when returning books to CQ Press. We will not accept any returns that have been damaged in shipping. CQ Press strongly advises you to use packing material that is UPS-approved.

Send ALL returns to:

CQ Press--Returns Dept
6304 G&H Gravel Ave
Alexandria, VA 22310

Please allow up to 6 weeks for processing your return and posting a credit to your account.

If you have questions about our returns policy, please call the CQ Press Customer Service Department at 1-866-4CQ-PRESS (1-866-427-7737). You can also send an email to customerservice@cqpress.com.

SHIPPING PROCEDURES

Shipping charges apply to all orders. Shipping expense varies by weight and distance; our Customer Service Department can provide you with shipping expense quotations. Contact Customer Service at 1-866-4CQ-PRESS (1-866-427-7737). Shipping expense is never discounted.

COLLECT SHIPPING

CQ Press operates its own warehouse in Alexandria, Virginia. To maintain the highest level of quality control--and the fastest turnaround time--on shipments, we directly control warehousing and shipping, unlike most independent publishers. When you request a shipment from CQ Press, you can be sure that we will be totally responsible for all aspects of your shipment until it is delivered.

We offer collect shipping only as a courtesy to customers who have arranged for this service in advance. PLEASE NOTE: CQ Press will not be responsible in any way for shipping and/or billing errors or omissions attributable to the shipper (including lost, damaged, or untrackable shipments). If you choose collect shipping, unaccepted returns will be shipped back to you on the same terms that apply to other shipments. Customers requesting collect shipping must provide their shipping accounting number on each order submitted. If an account number is not supplied on the order, shipping charges will be added to the invoice.

CLAIMS

ALL Customers: CQ Press must receive claims from all customers for credit or refund, regardless of the reason, within 30 days of the invoice date (unless otherwise specified above). CQ Press will not process claims presented after thirty days. This requirement also applies to requests for price or discount adjustments.

Claims for individual CQ Researcher reports must be made within six months of publication date. Claims for CQ Researcher bound volumes must be made within one year of the publication date. A full year of CQ Researcher full service subscription issues must be received and the subscription paid in full to qualify for the annual bound volume.

Claims for individual Staff Directory editions must be made within one year of the publication date. Claims for subscriptions to Staff Directory products must be made within in one year of the subscription order date.

Claims for credit or refund must be submitted by mail or fax. Send written correspondence to:

Customer Service Department/Claims
CQ Press
2300 N Street, NW, Suite 800
Washington D.C. 20037

You can reach us by fax at 1-800-380-3810.

You can also call us at 1-866-4CQ-PRESS (1-866-427-7737) or send an email to customerservice@cqpress.com, but doing so will not guarantee your right to a credit or refund unless you follow up by mail or fax.